Terms and Conditions

1. Introduction and Acceptance

1.1 Service Provider

These General Terms and Conditions ("Terms") govern your use of the COPE.Solutions platform ("Service", "Platform") operated by COPE Solutions ("Company", "we", "us", "our").

1.2 Acceptance of Terms

By accessing or using COPE.Solutions, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

1.3 Service Description

COPE.Solutions is an AI-Powered Prospect Intelligence (AIPI) platform that delivers high-signal, BANT-qualified prospects to B2B businesses. Unlike traditional lead generation services, COPE delivers prospects — each representing significant intelligence work including discovery, filtering, BANT evaluation, Fit/Opportunity/Risk scoring, enrichment, and selection justification.

2. Definitions

• "Prospect": A fully evaluated and enriched business contact delivered through our intelligence pipeline.
• "Client": A business entity or individual that subscribes to COPE.Solutions.
• "User": Any individual who accesses the Platform on behalf of a Client.
• "ICP" (Ideal Customer Profile): The defined criteria specifying your target customer characteristics.
• "Intelligence Report": The comprehensive analysis delivered with each prospect.
• "BANT": Budget, Authority, Need, Timing — the qualification framework we use.
• "F/O/R Score": Fit (40%), Opportunity (40%), Risk (20%) — our prospect scoring methodology.

3. Account Registration and Security

3.1 Registration Requirements

To use COPE.Solutions, you must:

• Provide accurate and complete registration information
• Be authorized to bind your organization to these Terms
• Maintain the security of your account credentials
• Be at least 18 years of age

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access

4. Service Description and Delivery

4.1 Prospect-Based Value Model

COPE.Solutions delivers discrete "value units" (prospects), not software usage time. This fundamental philosophy shapes our service:

• No time-based trials: We offer one free evaluation prospect instead of 14-day trials
• Quality over quantity: Each prospect represents significant intelligence work
• Transparent effort: We show the pipeline metrics (leads discovered → filtered → qualified → delivered)

4.2 Subscription Tiers

5. Client Obligations

5.1 Acceptable Use

You agree NOT to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any portion of the Service
• Interfere with or disrupt the Service or servers
• Use prospects for spam, harassment, or deceptive practices
• Resell or redistribute prospect data without authorization

6. Payment Terms

Subscription fees are billed monthly in advance. All prices are in Euros (€) unless otherwise specified. Prices exclude applicable taxes (VAT).

7. Intellectual Property

We retain all rights, title, and interest in the COPE.Solutions platform and technology, our AI models, algorithms, and intelligence methodologies, and all trademarks and branding.

8. Data Processing and Privacy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee specific conversion rates or sales outcomes. To the maximum extent permitted by law, our total liability shall not exceed the amounts paid by you in the twelve (12) months preceding any claim.

10. Term and Termination

Subscriptions are month-to-month unless otherwise agreed and automatically renew unless cancelled. You may cancel at any time, effective at the end of the current billing period.

11. Governing Law

These Terms are governed by the laws of the European Union and the applicable member state where COPE Solutions is established.

12. Contact Information

For questions about these Terms:

• Email: [email protected]
• Support: [email protected]
• Website: https://cope.solutions